Simutronics Closed for Thanksgiving, Thursday and Friday, November 28th and 29th
Start: 11/20/2024 12:00:00 AM ET
End: 12/2/2024 12:00:00 AM ET
Simutronics will be closed on Thursday and Friday, November 28th and 29th to honor Thanksgiving. We will reopen on Monday morning.We apologize for any inconvenience.
Simutronics Closed for Veterans' Day, Monday, November 11th
Start: 11/4/2024 12:00:00 AM ET
End: 11/12/2024 12:00:00 AM ET
Simutronics will be closed on Monday, November 11th for Veterans' Day. We will reopen on Tuesday morning.We apologize for any inconvenience.
Simutronics Closed for Election Day, Tuesday, November 5th
Start: 10/29/2024 12:00:00 AM ET
End: 11/6/2024 12:00:00 AM ET
Simutronics will be closed on Tuesday, November 5th for Election Day. We will reopen on Wednesday morning.We apologize for any inconvenience.
Simutronics Closed for Indigenous Peoples' Day, Monday, October 14th
Start: 10/7/2024 12:00:00 AM ET
End: 10/15/2024 12:00:00 AM ET
Simutronics will be closed on Monday, October 14th for Indigenous Peoples' Day. We will reopen on Tuesday morning.We apologize for any inconvenience.
Simutronics Closed for Labor Day, Monday, September 2nd
Start: 8/26/2024 12:00:00 AM ET
End: 9/3/2024 12:00:00 AM ET
Simutronics will be closed on Monday, September 2nd for Labor Day. We will reopen on Tuesday morning.We apologize for any inconvenience.
Simutronics Closed for Independence day, Thursday and Friday, July 4th and 5th
Start: 6/27/2024 12:00:00 AM ET
End: 7/8/2024 12:00:00 AM ET
Simutronics will be closed on Thursday and Friday, July 4th and 5th for Independence Day. We will reopen on Monday morning.We apologize for any inconvenience.
Simutronics Closed for Juneteenth, Wednesday, June 19th
Start: 6/12/2024 12:00:00 AM ET
End: 6/20/2024 12:00:00 AM ET
Simutronics will be closed on Wednesday, June 19th for Juneteenth. We will reopen on Thursday morning.We apologize for any inconvenience.
Simutronics Closed for Memorial Day, Monday, May 27th
Start: 5/20/2024 12:00:00 AM ET
End: 5/28/2024 12:00:00 AM ET
Simutronics will be closed on Monday, May 27th for Memorial Day. We will reopen on Tuesday morning.We apologize for any inconvenience.
Simutronics Closed for Easter, Monday, April 1st
Start: 3/25/2024 12:00:00 AM ET
End: 4/2/2024 12:00:00 AM ET
Simutronics will be closed on Monday, April 1st for Easter. We will reopen on Tuesday morning.We apologize for any inconvenience.
Simutronics Closed for Presidents' Day, Monday, February 19th
Start: 2/12/2024 12:00:00 AM ET
End: 2/20/2024 12:00:00 AM ET
Simutronics will be closed on Monday, February 19th for Presidents' Day. We will reopen on Tuesday morning.We apologize for any inconvenience.
Billing Closed for Martin Luther King Day, 1/15/2024
Start: 1/8/2024 12:00:00 AM ET
End: 1/16/2024 12:00:00 AM ET
Simutronics will be closed on Monday, January 15th for Martin Luther King Day. We will reopen on Tuesday morning.We apologize for any inconvenience.
Billing Department Closed for December Holidays (12/25, 12/26, 1/1)
Start: 12/18/2023 12:00:00 AM ET
End: 1/2/2024 12:00:00 AM ET
The Billing Department will be closed on 12/25, 12/26 and 1/1 for the Christmas and New Year's Holidays. We will be open the rest of the holiday season.We apologize for the inconvenience.
Simutronics Closed for Thanksgiving, Thursday and Friday, November 23rd and 24th
Start: 11/15/2023 12:00:00 AM ET
End: 11/27/2023 12:00:00 AM ET
Simutronics will be closed on Thursday and Friday, November 23rd and 24th to honor Thanksgiving. We will reopen on Monday morning.We apologize for any inconvenience.
Simutronics Closed for Veteran's Day, Friday, November 11th
Start: 11/3/2023 12:00:00 AM ET
End: 11/13/2023 12:00:00 AM ET
Simutronics will be closed on Friday, November 11th to honor Veteran's Day. We will reopen on Monday morning.We apologize for any inconvenience.
Simutronics Closed for Indigenous Peoples' Day, Monday, October 9th
Start: 10/2/2023 12:00:00 AM ET
End: 10/10/2023 12:00:00 AM ET
Simutronics will be closed on Monday, October 9th to honor Indigenous Peoples' Day. We will reopen on Tuesday morning.We apologize for any inconvenience.
Billing Closed for Labor Day, Monday, September 4th
Start: 8/28/2023 12:00:00 AM ET
End: 9/5/2023 12:00:00 AM ET
Simutronics will be closed on Monday, September 4th to honor Labor Day. We will reopen on Tuesday morning.We apologize for any inconvenience.
Maintenance Downtime Soon.
Start: 8/4/2023 12:00:00 AM ET
End: 8/4/2023 6:00:00 PM ET
Our apologies for the late notice. We will be experiencing another downtime today at 5 PM ET. We should have everything back up and running by 6 PM ET. (We have all our fingers and toes crossed.) We apologize again for the inconvenience.
Server Maintenance on Wednesday 8/2/23
Start: 7/31/2023 12:00:00 AM ET
End: 8/2/2023 1:00:00 PM ET
We will be taking down all of the servers for some maintenance on Wednesday, 8/2/23. We will begin at approximately 10 AM ET. We intend to have everything up and running again by 1 PM ET. The games, website, forums, billing system will all be down during this maintenance. Updates will be available on the game discord servers. We apologize for the inconvenience.
Simutronics Closed for Independence Day, Tuesday, July 3rd and July 4th
Start: 6/26/2023 12:00:00 AM ET
End: 7/5/2023 12:00:00 AM ET
Simutronics will be closed on Monday and Tuesday, July 3rd and 4th to honor Independence Day. We will reopen on Wednesday morning.We apologize for any inconvenience.
Simutronics Closed for Juneteenth, Monday, June 19th
Start: 6/15/2023 12:00:00 AM ET
End: 6/20/2023 12:00:00 AM ET
Simutronics will be closed on Monday, June 19th to honor Juneteenth. We will reopen on Tuesday morning.We apologize for any inconvenience.
Simutronics Closed for Memorial Day, Monday, May 29th
Start: 5/23/2023 12:00:00 AM ET
End: 5/30/2023 12:00:00 AM ET
Simutronics will be closed on Monday, May 29th for Memorial Day. We will reopen on Tuesday morning.We apologize for any inconvenience.
Announcement
Start: 1/12/2023 12:00:00 AM ET
End: 1/17/2023 12:00:00 AM ET
The Billing Department will be closed Monday, January 16th for the Martin Luther King Holiday. We will reopen on Tuesday at 11 AM Eastern.We apologize for the inconvenience.
Billing Department Closed for December Holidays (12/23, 12/26, 1/2)
Start: 12/16/2022 12:00:00 AM ET
End: 1/3/2023 12:00:00 AM ET
The Billing Department will be closed on 12/23, 12/26 and 1/2 for the Christmas and New Year's Holidays. We will be open the rest of the holiday season.We apologize for the inconvenience.
Co-Lo Move - December 7, 2022
Start: 11/30/2022 12:00:00 AM ET
End: 12/8/2022 12:00:00 AM ET
We are moving to a new co-lo on Wednesday, December 7th. We will close the instances at 8:30 AM ET. All instances of GemStone IV and DragonRealms, the www.play.net website, and the Billing Department will be unavailable for most of the day on Wednesday. After we reopen the instances, we may need to restart them multiple times, so expect periods of interruption. We apologize for any inconvenience.
Billing Closed for Thanksgiving
Start: 11/17/2022 12:00:00 AM ET
End: 11/28/2022 12:00:00 AM ET
The Billing Department will be closed Thursday and Friday, November 24th and 25th for the Thanksgiving Holiday. We will reopen on Monday at 11 AM Eastern.We apologize for the inconvenience.
Emergency Maintenance: 9-16-2021
Start: 9/15/2021 12:00:00 AM ET
End: 9/16/2021 2:00:00 PM ET
There is scheduled emergency maintenance affecting all servers in our datacenter on Thursday, September 16th from 10 AM to 1 PM ET. The www.play.net website, games, forums, and wikis will all be down during this time. Also, the Billing Department will be unable to make any account changes during this period. Please join your game's Discord server to be notified of exact downtime start and end times. https://discord.gg/gs4 https://discord.gg/dragonrealmsSystem announcements will be made in-game leading up to the shutdown. Thanks for your patience! The Simutronics Team
Billing Closed for Labor Day
Start: 9/2/2021 12:00:00 AM ET
End: 9/7/2021 12:00:00 AM ET
The Billing Department will be closed Monday, September 6th for the Labor Day Holiday. We will reopen on Tuesday at 11 AM Eastern. We apologize for the inconvenience.
Billing Closed Monday for Independence Day
Start: 6/30/2021 12:00:00 AM ET
End: 7/6/2021 12:00:00 AM ET
The Billing Department will be closed Monday, July 5th, for the Independence Day Holiday. We will reopen on Tuesday at 11 AM Eastern. We apologize for the inconvenience.
Billing Closed for Memorial Day, Monday, May 31st, extended through June 1st.
Start: 5/27/2021 12:00:00 AM ET
End: 6/1/2021 1:00:00 AM ET
The billing department will be closed on Monday, May 31st for Memorial Day. We will reopen on Tuesday morning. We apologize for any inconvenience.
Billing Department Closed for December Holidays (12/24, 12/25, 1/1)
Start: 12/17/2020 12:00:00 AM ET
End: 1/4/2021 12:00:00 AM ET
The Billing Department will be closed on 12/24, 12/25 and 1/1 for the Christmas and New Year's Holidays. We will be open the rest of the holiday season. Chris will be on vacation for the week starting on 12/28. You may want to plan accordingly. We apologize for the inconvenience.
Network Maintenance 12/2/20 - Everything is Running Again
Start: 11/25/2020 12:00:00 AM ET
End: 12/2/2020 2:00:00 PM ET
The maintenance is finished and you are free to rejoin Elanthia. The creatures are all refreshed after their nap and ready to take you on again! We are going to do some network maintenance on Wednesday, December 2, that will entail everything being shut down during the maintenance window. We will shutdown all game instances at approximately 9 AM ET and everything should be restarted by 2 PM ET. Everything will be affected by this to include our website, www.play.net, the SimuCoin store, the forums, billing and all of the games. Chris will be unable to make any billing changes during that time. We will update you further on December 2nd as begin to restart things.
Billing Closed for Thanksgiving
Start: 11/19/2020 12:00:00 AM ET
End: 11/30/2020 12:00:00 AM ET
The Billing Department will be closed Thursday and Friday, November 26th and 27th for the Thanksgiving Holiday. We will reopen on Monday at 11 AM Eastern.Chris will also be on vacation that entire week, so you may want to plan accordingly. We apologize for the inconvenience.
Billing Closed for Labor Day
Start: 8/31/2020 12:00:00 AM ET
End: 9/8/2020 12:00:00 AM ET
The Billing Department will be closed Monday, September 7th for the Labor Day Holiday. We will reopen on Tuesday at 11 AM Eastern. We apologize for the inconvenience.
Billing Closed for Independence Day
Start: 7/1/2020 12:00:00 AM ET
End: 7/6/2020 12:00:00 AM ET
The Billing Department will be closed Friday, July 3rd, for the Independence Day Holiday. We will reopen on Monday at 11 AM Eastern. We apologize for the inconvenience.
Billing Closed for Memorial Day, Monday, May 25th
Start: 5/21/2020 12:00:00 AM ET
End: 5/26/2020 12:00:00 AM ET
The billing department will be closed on Monday, May 25th for Memorial Day. We will reopen on Tuesday morning. We apologize for any inconvenience.
Billing Department Closed for December Holidays (12/24, 12/25, 1/1)
Start: 12/17/2019 12:00:00 AM ET
End: 1/2/2020 12:00:00 AM ET
The Billing Department will be closed on 12/25, 12/26 and 1/1 for the Christmas and New Year's Holidays. We will be open the rest of the holiday season. We apologize for the inconvenience.
Billing Closed for Thanksgiving
Start: 11/18/2019 12:00:00 AM ET
End: 12/2/2019 12:00:00 AM ET
The Billing and Feedback Departments will be closed Thursday and Friday, November 28th and 29th for the Thanksgiving Holiday. We will reopen on Monday at 11 AM Eastern.Chris will be on vacation during the entire Thanksgiving week. You may want to plan accordingly. We apologize for the inconvenience.
Service Maintenance 10/15/19
Start: 10/14/2019 12:00:00 AM ET
End: 10/15/2019 1:00:00 PM ET
Data center infrastructure improvements are being made which will result in a full service outage during the transition. It's expected to only take 10 minutes or so. We plan to begin around 11:30 AM EST. The games will remain running but everyone will be disconnected during the process.
Billing Closed for Labor Day Holiday
Start: 8/26/2019 12:00:00 AM ET
End: 9/3/2019 12:00:00 AM ET
The Billing and Feedback Departments will be closed Monday, September 2nd for the Labor Day Holiday. We will reopen on Tuesday at 11 AM Eastern. We apologize for the inconvenience.
Co-Lo Maintenance 8/2/19
Start: 7/31/2019 12:00:00 AM ET
End: 8/2/2019 8:00:00 AM ET
The Co-Lo where our servers are located will be undergoing some maintenance from 1 AM ET to 7 AM ET. Somewhere in the time frame, we will lose our connection to the internet while they migrate it to the new equipment. The games will continue running, but your character may ghost and if in combat, be killed. Please be aware of the time frame and play accordingly.
Maintenance Work on ALL Servers 6/18/19 10:30 AM - NOW
Start: 6/17/2019 12:00:00 AM ET
End: 6/18/2019 6:00:00 PM ET
Our co-lo, where the Simutronics servers are located, needs to do some work on the electrical line leading to our area. We will need to shut down all of the servers while they do their work starting at 10:30 AM ET. We will do additional preventative server maintenance during the outage. This should take 4-5 hours. We anticipate restarting around 3 PM ET. This means everything will be closed: games, website, forums, wiki, store. Anytime you shut down a computer that has been running for years without a restart, there is a chance that it will not restart properly. If that happens, the affected server will be slower restarting than the rest while we work on it. We will update you if that occurs and delays any of the key parts returning to service. Everything seems up and good. We'll keep monitoring things, but you are free to return to Elanthia now!
Billing Department Closed for December Holidays (12/24, 12/25, 1/1)
Start: 12/17/2018 12:00:00 AM ET
End: 1/2/2019 12:00:00 AM ET
The Billing Department will be closed on 12/24, 12/25 and 1/1 for the Christmas and New Year's Holidays. We will be open the rest of the holiday season. We apologize for the inconvenience.
Billing Closed for Thanksgiving
Start: 11/15/2018 12:00:00 AM ET
End: 11/26/2018 12:00:00 AM ET
The Billing Department will be closed Thursday and Friday, November 22nd and 23rd for the holiday. We will reopen on Monday at 11 AM Eastern. We apologize for the inconvenience.
Login Server Maintenance Today
Start: 9/25/2018 12:00:00 AM ET
End: 9/25/2018 3:30:00 PM ET
There will be some login server maintenance today that will cause you to not be able to login to various services. This will take about 90 minutes to complete, but will not everything at once. This will affect logging into the website, games, store, forums.
Internet Maintenance on 8/28 at 11 PM CT - Midnight.
Start: 8/28/2018 6:00:00 PM ET
End: 8/29/2018 1:00:00 AM ET
Our Co-Lo will be doing some maintenance on 8/28 at 11 PM CT to midnight. They do not expect that it will impact performance, but we wanted to alert you just in case.
Billing Closed for Labor Day
Start: 8/27/2018 12:00:00 AM ET
End: 9/4/2018 12:00:00 AM ET
The Billing and Feedback Departments will be closed Monday, September 3rd for the Labor Day Holiday. We will reopen on Tuesday at 11 AM Eastern. We apologize for the inconvenience.
Billing Closed for Independence Day
Start: 6/29/2018 12:00:00 AM ET
End: 7/5/2018 12:00:00 AM ET
The Billing and Feedback Departments will be closed Wednesday, July 4th for the Independence Day Holiday. We will reopen on Thursday at 11 AM Eastern. We apologize for the inconvenience.
Billing Closed for Memorial Day, Monday, May 28th
Start: 5/23/2018 12:00:00 AM ET
End: 5/29/2018 12:00:00 AM ET
The billing department will be closed on Monday, May 28th for Memorial Day. We will reopen on Tuesday morning. We apologize for any inconvenience.
Billing hours today
Start: 5/16/2018 12:00:00 AM ET
End: 5/17/2018 12:00:00 AM ET
The billing department will be closing an hour early today at 5PM EST.
Chris in Billing is Going on Vacation, Week of May 14th
Start: 5/7/2018 12:00:00 AM ET
End: 5/21/2018 12:00:00 AM ET
Chris is going to be away on vacation during the week starting May 14th. She will return rested and relaxed on May 21st. While she is away, Tamma will be covering all your billing needs. I know, I know, you want to know how will you ever survive? You can get through it! I believe in you! --Chris in Billing
Server Maintenance. Logins to everything will be down
Start: 4/19/2018 12:00:00 AM ET
End: 4/19/2018 1:00:00 PM ET
We are doing maintenance on a server that will cause no one to be able to log into anything. Hopefully, the updates will be quick.
Game Maintenance Wednesday
Start: 2/13/2018 12:00:00 AM ET
End: 2/14/2018 12:00:00 PM ET
We will be doing maintenance on all games on Wednesday that will include resetting of all instances. We will begin at 10 AM ET for GemStone and 11 AM ET for DragonRealms. The instances should only be down for a short time and then restart. We apologize for any inconvenience.
Billing Department Closed for December Holidays (12/25, 12/26, 1/1)
Start: 12/17/2017 12:00:00 AM ET
End: 1/2/2018 12:00:00 AM ET
The Billing Department will be closed on 12/25, 12/26 and 1/1 for the Christmas and New Year's Holidays. We will be open the rest of the holiday season. We apologize for the inconvenience.
Billing Closed for Thanksgiving
Start: 11/16/2017 12:00:00 AM ET
End: 11/27/2017 12:00:00 AM ET
The Billing and Feedback Departments will be closed Thursday and Friday, November 23rd and 24th for the Labor Day Holiday. We will reopen on Monday at 11 AM Eastern. We apologize for the inconvenience.
Billing and Cancel Email Problem
Start: 11/14/2017 12:00:00 AM ET
End: 11/21/2017 12:00:00 AM ET
Due to a problem with our email, we did not receive any email or form submissions to billing@simutronics.com or cancel@simutronics.com since 3:30 pm CT on Monday, Novemeber 13 until 1:30 PM CT Tuesday.If you sent us email or filled out a form during that time and have not heard a response, please resend the email or form.We apologize for this problem.
Billing Closed for Labor Day
Start: 8/28/2017 12:00:00 AM ET
End: 9/5/2017 12:00:00 AM ET
The Billing and Feedback Departments will be closed Monday, September 4th for the Labor Day Holiday. We will reopen on Tuesday at 11 AM Eastern. We apologize for the inconvenience.
Eclipse Day, August 21st!!
Start: 8/15/2017 12:00:00 AM ET
End: 8/21/2017 4:00:00 PM ET
Monday, August 21st, is Eclipse Day and the St. Louis area is in a prime location to watch it. Billing coverage will be a bit sketchy during the eclipse time period, which is about noon ET to 4 PM ET. The total eclipse will be around 2:15 PM ET and we will definitely be outside watching it then. Probably the best way to contact billing will be through email on Monday.This is a once in a lifetime event to have a total eclipse available across so much of the US. Even seeing a partial is still quite an experience. Go and enjoy it if you have the opportunity!
Billing Closed for Independence Day
Start: 6/26/2017 12:00:00 AM ET
End: 7/5/2017 12:00:00 AM ET
The Billing and Feedback Departments will be closed Tuesday, July 4th for the Independence Day Holiday. We will reopen on Wednesday at 11 AM Eastern. We apologize for the inconvenience.
Billing Closed for Memorial Day
Start: 5/22/2017 12:00:00 AM ET
End: 5/30/2017 12:00:00 AM ET
The Billing and Feedback Departments will be closed Monday, May 29th for the Memorial Day Holiday. We will reopen on Tuesday at 11 AM Eastern. We apologize for the inconvenience
Billing Department Closed for December Holidays (12/23, 12/26, 1/2)
Start: 12/16/2016 12:00:00 AM ET
End: 1/3/2017 11:00:00 AM ET
The Billing Department will be closed on 12/23, 12/26 and 1/2 for the Christmas and New Year's Holidays. We will be open the rest of the holiday season. We apologize for the inconvenience.
Billing Closed for Thanksgiving (11/24 and 11/25)
Start: 11/17/2016 1:00:00 AM ET
End: 11/28/2016 11:00:00 AM ET
The Billing Department will be closed on 11/24 and 11/25 for the Thanksgiving Holiday. We will reopen on Monday 11/28. We apologize for any inconvenience.
We are updating our security procedures with respect to passwords
Start: 9/9/2016 12:00:00 AM ET
End: 9/14/2016 12:00:00 AM ET
We are updating our security procedures with respect to passwords. Currently, passwords can be entered without regard for letter case and be accepted. When we institute the changes, passwords will need to have the case that we have stored. Passwords entered using incorrect case will be treated as invalid. If you've been using some uppercase letters in your password, that may not match what we have stored. In many cases, the password was stored with all letters lowercase. We are expecting to do this update on September 13th, 2016. You can update your password now at https://www.play.net/gs4/account/change_password.asp. If you do not recall your password, you can have a password reset email sent to the email address we have on record for your account at https://www.play.net/gs4/login/login_help.asp. When you change your passwords, please remember to update your passwords in all saved places to include your browser(s), Simutronics Game Entry (SGE), and third party applications such as lich or genie.
Billing Closed for Labor Day (Monday, 9/5)
Start: 8/29/2016 1:00:00 AM ET
End: 9/6/2016 11:00:00 AM ET
The Billing Departments will be closed on Monday 9/5/2016. We will reopen on Tuesday the 6th at 11 AM ET. We apologize for any inconvenience.
Billing Closed on 7/4 for Independence Day
Start: 6/26/2016 12:00:00 AM ET
End: 7/5/2016 11:00:00 AM ET
The Billing and Feedback Departments will be closed on Monday, 7/4 for Independence Day. We will be reopened on Tuesday, 7/5. We apologize for any inconvenience.
Billing Closed for Memorial Day
Start: 5/26/2016 12:00:00 AM ET
End: 5/31/2016 11:00:00 AM ET
The Billing and Feedback Departments will be closed Monday, May 30th for the Memorial Day Holiday. We will reopen on Tuesday at 11 AM Eastern. We apologize for the inconvenience
SimuCoin Store Maintenance at 3 PM ET
Start: 2/18/2016 12:00:00 AM ET
End: 2/18/2016 3:00:00 PM ET
We will be doing some behind the scenes maintenance of the SimuCoin store at 3 PM ET. It should take no more than 30 minutes, but the store will be unavailable from about 3 PM - 3:30 PM ET.
Billing Temporarily REOPENED
Start: 1/22/2016 12:00:00 AM ET
End: 1/22/2016 2:00:00 PM ET
UPDATE: The problem has been corrected and the phones are back on again.The connection from the Billing Client to the Billing Database is down right. We have temporarily closed the Billing Phones while this is corrected. Estimated time for recovery is 2 hours (3 PM ET).
Holiday Office Hours
Start: 12/16/2015 12:00:00 AM ET
End: 1/4/2016 12:00:00 AM ET
The Billing and Feedback Departments will be closed for Christmas starting on Thursday 12/24/2015 and through the weekend. They will return on 12/28/2015. Then they will also be closed on New Years Eve, 12/31/2015.Also, Chris will be on vacation the entire week of 12/28/2015, returning on 1/4/2015. Please be kind to her replacements in Billing.We hope everyone enjoys the holiday season!
Maintenance on Tuesday December 8
Start: 12/3/2015 12:00:00 AM ET
End: 12/8/2015 3:00:00 PM ET
We will be upgrading our billing server on Tuesday December 8th. This will cause us to shut everything down, because the billing server is required to be checked when you log in.The maintenance will start at 10:30 AM ET and continue until approximately 2 PM ET. We will update when the maintenance is complete. Please check Facebook and Twitter for additional updates on the 8th as well.
Billing and Feedback Closed for Thanksgiving Thursday and Friday
Start: 11/19/2015 12:00:00 AM ET
End: 11/30/2015 12:00:00 AM ET
The Billing and Feedback Departments will be closed for Thanksgiving starting on Thursday 11/26/2015. They will return on Monday 11/30/2015 at 11 AM ET.We hope you all enjoy the holiday!
UPDATED: Billing is back open. SimuCoin sales are working again
Start: 7/17/2015 12:00:00 AM ET
End: 7/17/2015 5:00:00 PM ET
UPDATE: The server has been replaced and Billing is back as are SimuCoin sales. We apologize for this interruption.We had a server die on us that hosts Chris's billing client interface and purchasing of SimuCoins.
Billing and Feedback Closed on 7/3 for Independence Day
Start: 6/30/2015 12:00:00 AM ET
End: 7/6/2015 1:00:00 AM ET
The Billing and Feedback Departments will be closed on Friday, 7/3 for Independence Day. We will be reopened on Monday, 7/6. We apologize for any inconvenience.
Chris in Billing will be on vacation
Start: 6/5/2015 12:00:00 AM ET
End: 6/20/2015 6:00:00 PM ET
Chris in Billing will be taking a vacation starting June 11th. She will return on the 22nd. Be kind to her replacements, Trey and Tamma. Since they also have their own regular jobs, phones may be sketchy at times. You may be better off emailing billing@simutronics.com. Please be sure to include your account name, security answer and what you would like done. If you have anything more difficult you have been putting off, try to get it in before Chris leaves for vacation.
Billing and Feedback Closed for Memorial Day
Start: 5/22/2015 12:00:00 AM ET
End: 5/26/2015 10:00:00 AM ET
The Billing and Feedback Departments will be closed Monday, May 25th for the Memorial Day Holiday. We will reopen on Tuesday at 11 AM Eastern. We apologize for the inconvenience.
Billing Office is Closed for now
Start: 3/24/2015 12:00:00 AM ET
End: 3/25/2015 12:00:00 AM ET
There is some maintenance being done on our servers. During this time, we are unable to connect to the billing servers and make any changes to your account. We will update this further as we learn more.
December Holiday Hours
Start: 12/19/2014 12:00:00 AM ET
End: 1/2/2015 10:00:00 AM ET
The Billing and Feedback Departments will be closed Wednesday, December 24th, Thursday, December 25th and Thursday, January 1st to celebrate the Holidays. We apologize for any inconvenience.
Thanksgiving Billing and Feedback Holiday Schedule
Start: 11/21/2014 12:00:00 AM ET
End: 12/1/2014 12:00:00 AM ET
The Billing and Feedback Departments will be closed Thursday, November 27th through Sunday, November 30th to observe Thanksgiving. They will reopen as usual on Monday, December 1st at 11 AM Eastern time. We apologize for any inconvenience.
The Billing call center will be closed for the remainder of the day.
Start: 10/30/2014 12:00:00 AM ET
End: 10/31/2014 12:00:00 AM ET
The Billing call center will be closed for the remainder of the day. They will reopen as usual tomorrow. We apologize for any inconvenience.
Billing and Feedback Closed for Labor Day
Start: 8/26/2014 12:00:00 AM ET
End: 9/2/2014 12:00:00 AM ET
The Billing and Feedback Departments will be closed on Monday, September 1st to observe Labor Day. They will reopen as usual on Tuesday, September 2nd at 10 AM Eastern time. We apologize for any inconvenience.
July 4th Closures - Billing and Feedback
Start: 7/1/2014 12:00:00 AM ET
End: 7/5/2014 12:00:00 AM ET
The Billing and Feedback Departments will be closed on Friday, July 4th to observe Independence Day. They will reopen as usual on Monday, July 7th at 11 AM Eastern time. We apologize for any inconvenience.
Billing Closed for Memorial Day, 5/26/2014
Start: 5/19/2014 1:00:00 AM ET
End: 5/27/2014 12:00:00 AM ET
The Billing and Feedback Departments will be closed on Memorial Day, Monday, May 26th. They will return on Tuesday and the phones will be open at 11 AM on Tuesday. We apologize in advance for any inconvenience.
Billing Phone Hours Changing
Start: 4/18/2014 12:00:00 AM ET
End: 5/11/2014 12:00:00 AM ET
We are changing the billing phone hours. Starting on Monday, 5/5/2014, the phone hours will be 11 AM - 6 PM Eastern Time.
Billing and Feedback Departments' December Holiday Schedule
Start: 12/18/2013 12:00:00 AM ET
End: 1/2/2014 12:00:00 PM ET
The Billing and Feedback Departments will be closed Tuesday, December 24th, Wednesday, December 25th and Wednesday, January 1st to celebrate the Holidays. We apologize for any inconvenience.
Thanksgiving Billing Department Schedule
Start: 11/21/2013 12:00:00 AM ET
End: 12/2/2013 12:00:00 PM ET
The Billing and Feedback Departments will be closed Wednesday, November 28th through Sunday, December 1st to observe Thanksgiving. They will reopen as usual on Monday, December 2nd at 1 PM Eastern time. We apologize for any inconvenience.
Billing and Feedback Closed for Labor Day
Start: 8/26/2013 12:00:00 AM ET
End: 9/3/2013 12:00:00 PM ET
The Billing and Feedback Departments will be closed on Monday, September 2nd to observe Labor Day. They will reopen as usual on Tuesday, September 3rd at 1 PM Eastern time. We apologize for any inconvenience.
Billing and Feedback Closed July 4th.
Start: 6/26/2013 12:00:00 AM ET
End: 7/5/2013 12:00:00 PM ET
The Billing and Feedback Departments will be closed on Thursday, July 4th to observe Independence Day. They will reopen as usual on Friday, July 5th at 1 PM Eastern time. We apologize for any inconvenience.
Billing and Feedback Closed for Memorial Day
Start: 5/22/2013 12:00:00 PM ET
End: 5/28/2013 12:00:00 PM ET
The Billing and Feedback Departments will be closed Monday, May 27th for the Memorial Day Holiday. We will reopen on Tuesday at 1 PM Eastern. We apologize for the inconvenience.
Holiday Hours
Start: 12/21/2012 12:00:00 AM ET
End: 1/2/2013 12:00:00 AM ET
The Billing Department will be closed on the following days during the holidays: Monday, December 24th, Tuesday, December 25th, Monday, December 31st and Tuesday, January 1st. We will resume our normal routine starting January 2, 2013.We wish you the best during this holiday time.
Billing and Feedback Closed for Labor Day
Start: 8/31/2012 12:00:00 PM ET
End: 9/4/2012 12:00:00 PM ET
The Billing and Feedback Departments will be closed on Monday, September 3rd to observe Labor Day. They will reopen as usual on Tuesday, September 4th at 1 PM Eastern time. We apologize for any inconvenience.
Billing and Feedback Closed July 4th.
Start: 7/3/2012 1:45:00 PM ET
End: 7/5/2012 12:00:00 PM ET
The Billing and Feedback Departments will be closed on Wednesday, July 4th to observe Independence Day. They will reopen as usual on Thursday, July 5th at 1 PM Eastern time.We apologize for any inconvenience.
Billing and Feedback Closed Monday and Tuesday, May 28-29
Start: 5/25/2012 1:00:00 PM ET
End: 5/30/2012 12:00:00 PM ET
The Billing and Feedback Departments will be closed Monday and Tuesday, May 28-29 for the Memorial Day Holiday. We will reopen on Wednesday at 1 PM Eastern. We apologize for the inconvenience.
Billing Phones Down - UPDATE 0 PHONES ARE WORKING AGAIN!
Start: 3/22/2012 12:00:00 PM ET
End: 3/22/2012 3:00:00 PM ET
We had an internal change with our phone system and now the Billing Phones are not working. If you call, you will receive a message that we are not available. We are available through email.We apologize for this inconvenience and hope things are resolved shortly.
Billing Hours, Monday January 9
Start: 1/9/2012 12:00:00 AM ET
End: 1/9/2012 4:00:00 PM ET
The Billing phone lines will be closed until 5pm Eastern time, Monday, January 9, 2012. We regret any inconvenience.
Billing Department's December Holiday Schedule
Start: 12/17/2011 12:00:00 AM ET
End: 1/3/2012 12:00:00 PM ET
The Billing and Feedback Departments will be closed Friday, December 23rd, Monday December 26th and Monday, January 2nd to celebrate the Holidays.We apologize for any inconvenience.
Billing Department Closing Friday at 5 PM Eastern
Start: 12/14/2011 12:00:00 PM ET
End: 12/16/2011 8:00:00 PM ET
The Billing Department will be closing Friday, 12/16 at 5 PM Eastern Time for a company function. They will reopen on Monday at 1 PM Easters as usual.
Thanksgiving Billing Department Schedule
Start: 11/16/2011 12:00:00 AM ET
End: 11/28/2011 1:00:00 PM ET
The Billing and Feedback Departments will be closed Wednesday, November 23rd through Sunday, November 27th to observe Thanksgiving. They will reopen as usual on Monday, November 28th at 1 PM Eastern time.We apologize for any inconvenience.
Billing Closing at 6 PM on 9/15 and 9/16
Start: 9/15/2011 12:00:00 PM ET
End: 9/16/2011 8:00:00 PM ET
The Billing Department will be closing at 6 PM Eastern Time on 9/15 and 9/16. We will return to regular hours next week. We apologize for any inconvenience.
Billing and Feedback Closed Monday, September 5th.
Start: 8/31/2011 12:00:00 PM ET
End: 9/6/2011 1:00:00 PM ET
The Billing and Feedback Departments will be closed on Monday, September 5th to observe Labor Day. They will reopen as usual on Tuesday, September 6th at 1 PM Eastern time. We apologize for any inconvenience.
Transfer Timing
Start: 8/3/2011 12:00:00 AM ET
End: 8/6/2011 12:00:00 AM ET
For at least the next few days, transfers are being done in the overnight. The heat wave across the country has been causing internet connection difficulties at billing. It works fine at night when the temperature drops, but during the day, it is getting disabled. We apologize for the delays.
Billing Announcement
Start: 7/11/2011 12:00:00 AM ET
End: 7/16/2011 12:00:00 AM ET
This week has a change in the billing hours. Billing will be answering the phones from 1pm to 4pm and 5pm to 9pm Eastern. This will revert to normal hours next week. We're sorry for the inconvenience.
The Billing and Feedback Departments closed for Memorial Day
Start: 5/27/2011 12:00:00 AM ET
End: 5/31/2011 12:00:00 PM ET
The Billing and Feedback Departments will be closed on Monday, May 30th to observe Memorial Day. They will reopen as usual on Tuesday, May 31st at 1 PM Eastern time.
We apologize for any inconvenience.
Maintenance
Start: 3/30/2011 12:00:00 AM ET
End: 4/1/2011 4:15:00 AM ET
On Friday, April 1st, 2011, from 1:01AM until 4:00AM Eastern, our Colocation Facility will be doing internal maintenance. As a result, our players may notice a loss of connectivity for approximately 5 minutes. This may happen up to 4 times during the three hour window, but we do will not know when exactly this possible loss of connectivity will occur.We apologize for the inconvenience and suggest you play carefully if you are online while this is going on.
2/1 - St. Louis Blizzard Warning
Start: 2/1/2011 12:00:00 AM ET
End: 2/2/2011 8:00:00 PM ET
St. Louis is experiencing some extreme weather, including ice. We may lose power some time over the next couple of days, which will cause the Billing Office to close. We apologize for the inconvenience.
Billing Closures During the Holidays
Start: 12/17/2010 8:00:00 PM ET
End: 1/3/2011 12:00:00 PM ET
The Billing and Feedback Departments will be closed from Thursday 12/23 through Monday 12/27. Then the departments will also be closed on Friday, 12/31.We apologize for any inconvenience.
Billing Closing Early on 12/17
Start: 12/16/2010 4:00:00 PM ET
End: 12/17/2010 8:00:00 PM ET
The Billing Department will be closing at 6 PM Eastern Time for a company function. We will reopen on Monday at 1 PM Eastern. We apologize for any inconvenience.
Server Maintenance - Wednesday, 12-1-10, 10:00 AM Eastern
Start: 11/30/2010 12:00:00 AM ET
End: 12/1/2010 12:00:00 PM ET
We will be doing server maintenance on Wednesday, December 1, beginning at 10:00 AM Eastern time. During this maintenance, the website, forums, and all games will be unavailable.
The games and site functionality will be brought up individually as the maintenance is completed on each corresponding server. We anticipate that all services will be restored by Noon Eastern and apologize for any inconvenience experienced during this downtime.
Billing and Feedback Departments Closed for Thanksgiving
Start: 11/19/2010 12:00:00 AM ET
End: 11/29/2010 11:00:00 AM ET
The Billing and Feedback Departments will be closed Thursday and Friday, November 25th and 26th to observe Thanksgiving. They will reopen as usual on Monday, November 29th at 1 PM Eastern time.We apologize for any inconvenience.
Billing and Customer Service Closed Early
Start: 10/19/2010 12:00:00 AM ET
End: 10/19/2010 11:45:00 PM ET
The Billing Phones and Customer Service Departments will be closing at 6pm Eastern for an office function.
We apologize for any inconvenience that this may cause and we will reopen at our usual time on October 20th.
Server Maintenance - Wednesday, 9-15-10, 10:00 AM Eastern
Start: 9/10/2010 12:00:00 AM ET
End: 9/15/2010 1:00:00 PM ET
We will be doing server maintenance on Wednesday, September 15th, beginning at 10:00 AM Eastern time. During this maintenance, the website, forums, and all games will be unavailable.
The games and site functionality will be brought up individually as the maintenance is completed on each corresponding server. We anticipate that all services will be restored by Noon Eastern and apologize for any inconvenience experienced during this downtime.
Billing Unavailable
Start: 8/30/2010 12:00:00 AM ET
End: 9/4/2010 8:00:00 PM ET
Due to illness, the Billing Department will be unable to answer phone calls for the next day or so.
We wish everyone a speedy recovery and we'll work to get any issues resolved via email as quickly as we can and will have the phones re-staffed as soon as possible.
Brief Modus, AOH, and CS II Downtime
Start: 8/8/2010 12:00:00 AM ET
End: 8/10/2010 9:45:00 AM ET
On Tuesday, August 10, at approximately 9:30am Eastern, we'll be taking down the server that AOH, MO, and CS II are on to replace a faulty power supply. This should be a very quick swap and we'll have those games back up and running as soon as possible.
As usual, we apologize for the inconvenience.
Billing Office Closed Monday, 5/31
Start: 5/28/2010 4:00:00 PM ET
End: 6/1/2010 12:00:00 PM ET
The Billing and Feedback departments will be closed on Monday, May 31st so they may enjoy the Memorial Day holiday. They will reopen Tuesday, June 1st as usual.We apologize for the inconvenience.
Games Maintenance Thursday 9:30 AM Eastern
Start: 4/28/2010 3:00:00 PM ET
End: 4/29/2010 9:00:00 AM ET
We will be doing server maintenance that affect all of our games at 9:30 AM Eastern time. As a precaution, we will close the games during this maintenance for 30 minutes. The games should all be reopened by 10 AM.The website and forums will remain up, but you may lose your connection and will be required to log in again.
Billing Closed Friday, 4/16
Start: 4/14/2010 12:00:00 PM ET
End: 4/16/2010 8:00:00 PM ET
The Billing and Feedback Departments will be closed on Friday, April 16th for an all day company function. We will reopen as usual on Monday, April 19th.We apologize for the inconvenience.
Billing Closed and Website Downtime - 4-2-2010
Start: 4/1/2010 12:00:00 AM ET
End: 4/3/2010 12:00:00 AM ET
At approximately 11am Eastern on Friday, April 2, the Website and Forums will be down for 30-45 minutes for hardware maintenance.
In addition, the Billing office will be closed on Friday, April 2, for an office function.
As usual, we apologize for any inconveniences this may cause.
Major Downtime - February 22, 2010
Start: 2/12/2010 12:00:00 AM ET
End: 2/23/2010 12:00:00 PM ET
On Monday, February 22nd, our IT department is planning to move our Data Center to a new co-location facility. As would be expected, this means the website, the forums, and all of our games will be down until this move is complete. This date is not set in stone, but it will not change unless something major and totally unexpected comes up.
The move will begin at approximately 9am Eastern and will probably take most of the day to complete and may very well bleed over into Tuesday morning.
WeI will be providing updates on the progress throughout the day on Facebook, Twitter, and the Tech Update Google Group (http://groups.google.com/group/simutechupdates).
Once this move is complete, it will serve as the new permanent home for our servers and utilize multiple ISP feeds, which should help us significantly reduce (if not eliminate) ISP-related downtimes.
We would appreciate your usual patience and understanding while we undertake this very involved move and apologize for the inconvenience.
AOH, DR, GS, and MO Down - Wednesday, January 27
Start: 1/25/2010 12:15:00 AM ET
End: 1/27/2010 11:30:00 AM ET
Due to Server Maintenance, all IFE games will be unavailable on the morning of Wednesday, January 27, beginning at 9:30 AM Eastern and lasting approximately one to two hours.
The website and forums should remain accessible during this time.
As usual, we apologize for the inconvenience and will open the games back up as soon as possible.
Billing Open, 1/7
Start: 1/6/2010 4:30:00 PM ET
End: 1/7/2010 8:00:00 PM ET
Update: The storm wasn't as bad as predicted. Billing is open.
St. Louis has a nasty storm arriving soon, with up to 8 inches of snow projected. St. Louis doesn't handle this amount of snow well :) Billing may be closed Thursday 1/7, depending on the amount of snow that actually arrives and when. We should be able to reopen on Friday 1/8.
We apologize for the inconvenience.
Billing Closure
Start: 12/31/2009 12:00:00 PM ET
End: 12/31/2009 9:00:00 PM ET
Billing will not be open New Year's Eve due to an incoming ice storm. We apologize for the inconvenience. Emails to billing that can be handled remotely will be, but some items are not able to be covered.
Billing Closures
Start: 12/28/2009 12:00:00 PM ET
End: 1/4/2010 12:00:00 PM ET
Due to illness and vacations, the Billing and Feedback Departments will be closed Wednesday, December 30.
In addition, the Billing and Feedback Departments will be closed Friday, January 1st to observe New Year's Day. They will reopen as usual on Monday, January 4th at 1 PM Eastern time.
We apologize for any inconvenience.
Emergency Maintenance
Start: 12/28/2009 6:00:00 AM ET
End: 12/28/2009 4:00:00 PM ET
MO and AoH are back up and open. CS2 is still temporarily unavailable due to a hardware failure. We are working to get these restored as soon as possible.
AOH, MO are running. CS2 Hub is up.
Start: 12/22/2009 9:00:00 AM ET
End: 12/22/2009 8:00:00 PM ET
Update: Alliance of Heroes and Modus Operandi are up and running again. CyberStrike 2 hub is running, but the maps are not yet staying up. We are continuing to work on them.
Alliance of Heroes, Modus Operandi and CyberStrike 2 are down most of the day. We have had a hardware failure on the server that runs all 3 games. It will be several hours before they are back up and running. We will post a better timeline as we gather more information.
We apologize for the inconvenience.
Billing and Feedback Closing Early Friday, 12/18
Start: 12/18/2009 11:30:00 AM ET
End: 12/18/2009 11:00:00 PM ET
Billing and Feedback will be closing at 4 PM Eastern for a company event. We will reopen as usual on Monday, 12/21.
We apologize for the inconvenience.
Billing Closed for Christmas
Start: 12/17/2009 12:00:00 PM ET
End: 12/28/2009 12:00:00 PM ET
The Billing and Feedback Departments will be closed Thursday and Friday, December 24th and 25th to observe Christmas. They will reopen as usual on Monday, December 28th at 1 PM Eastern time.
We apologize for any inconvenience.
Emergency Network Maintenance Today at 3 PM
Start: 12/8/2009 11:00:00 AM ET
End: 12/8/2009 3:00:00 PM ET
Due to the need for Emergency Network Maintenance, the game login, website, and forums will be unavailable on Tuesday, December 8, between the hours of 3:00 PM until 3:30 PM Eastern.
If you are in the games at the time of the maintenance, you can stay in the game with no problem.
We apologize for the inconvenience.
Emergency Maintenance - 11-30-2009
Start: 11/30/2009 10:00:00 AM ET
End: 11/30/2009 4:30:00 PM ET
Due to the need for Emergency Network Maintenance, the games, website, and forums will be unavailable on Monday, November 30, between the hours of 3:00 PM until 3:30 PM Eastern.
We apologize for the inconvenience.
Billing Closed for Thanksgiving
Start: 11/19/2009 12:00:00 PM ET
End: 11/30/2009 12:00:00 PM ET
The Billing and Feedback Departments will be closed Thursday and Friday, November 26th and 27th to observe Thanksgiving. They will reopen as usual on Monday, November 30th at 1 PM Eastern time.
We apologize for any inconvenience.
Network Maintenance -- 11/19/2009
Start: 11/16/2009 12:00:00 AM ET
End: 11/19/2009 9:00:00 AM ET
On Thursday, November 19th, beginning at 8:00 am Central, all Simutronics services (website, forums, games, etc.) will be unavailable for approximately one hour due to network/hardware maintenance.
We anticipate that all service will be restored by 9:00 am Central and apologize for any inconvenience experienced during this brief downtime.
Billing Server Reset - 10-8-2009
Start: 10/5/2009 12:00:00 AM ET
End: 10/8/2009 8:00:00 AM ET
We are going to reset the Billing Server on Wednesday, October 7, at approximately 8:00 am Eastern. This will affect all game logins, the Play.Net website, and the forums. Anyone logged into the games before the maintenance starts should not be affected. We expect this should take less than 1/2 hour to complete.
As usual, we apologize for any inconvenience.
Billing Closed for Labor Day
Start: 8/31/2009 12:00:00 PM ET
End: 9/7/2009 12:00:00 PM ET
The Billing and Feedback Departments will be closed on Monday, September 7th to observe Labor Day. They will reopen as usual on Tuesday, September 8th at 1 PM Eastern time.
We apologize for any inconvenience.
Emergency ISP Maintenance - UPDATE
Start: 8/27/2009 12:00:00 PM ET
End: 8/28/2009 12:00:00 PM ET
Due to the need for Emergency ISP Maintenance, the games, website, and forums will be unavailable on Friday, August 27th, between the hours of 3:00 AM until 9:00 AM Eastern.
UPDATE: We are continuing the testing and everything will continue to be unavailable for additional time.
We apologize for the inconvenience.
Billing Department Opening Late Monday
Start: 8/6/2009 6:00:00 PM ET
End: 8/10/2009 3:00:00 PM ET
The Billing Department will not open until 4 PM Eastern on Monday, 8/10/2009. We apologize for any inconvenience.
Emergency Maintenace
Start: 7/16/2009 5:30:00 PM ET
End: 7/16/2009 8:00:00 PM ET
We are aware that our games are crashing and are attempting to restore service as fast as possible. We apologize for the inconvenience.
Website Maintenance - 7-15-2009
Start: 7/14/2009 11:00:00 AM ET
End: 7/15/2009 10:00:00 AM ET
On Wednesday, July 15, at approximately 10am Eastern, all areas of the Simutronics website (home pages, forums, etc.) will be unavailable for maintenance and updates. We expect that this will take no longer than 1 hour. During this time, customers will not be able to log into the games through the website, however, you may still log in using the SGE.
We apologize for the inconvenience.
Billing Closed for Independence Day
Start: 6/26/2009 12:00:00 PM ET
End: 7/6/2009 12:00:00 PM ET
The Billing and Feedback Departments will be closed on Friday, July 3th to observe Independence Day. They will reopen as usual on Monday, July 6th at 1 PM Eastern time.
We apologize for any inconvenience.
Login Maintenance Thursday, 6/4, 11 Eastern (correction)
Start: 6/3/2009 4:00:00 PM ET
End: 6/4/2009 10:30:00 AM ET
We are moving some of the login servers Thursday, June 4th at 11 AM Easten. Optimally, there should be no interruption in service. We will run 2 sets of them until everyone migrates over to the new version. If there are any difficulties, we will revert to what we have been using and reschedule.
We apologize for any inconvenience that may occur.
Downtime - 6-3-2009
Start: 6/1/2009 12:15:00 AM ET
End: 6/3/2009 8:30:00 AM ET
At approximately 9:00am Eastern on Wednesday, June 3, all IFE Games and all Website functionality will be unavailable while we reset our main firewall.
The downtime is expected to be very short, as the most time-consuming part of this process is the actual taking down and starting up of the games themselves.
As always, we apologize for the inconvenience!
Billing Closed for Memorial Day
Start: 5/21/2009 12:00:00 PM ET
End: 5/26/2009 12:00:00 PM ET
The Billing and Feedback Departments will be closed on Monday, May 25th to observe Memorial Day. They will reopen as usual on Tuesday, May 26th at 1 PM Eastern time.
We apologize for any inconvenience.
Billing Department Closed Tuesday 5/5
Start: 5/4/2009 12:15:00 AM ET
End: 5/5/2009 8:00:00 PM ET
The billing department will be closed on Tuesday, May 5th for a company function that is coincidentally not Cinco de Mayo related. We will reopen as usual on Wednesday, May 6th at 1 PM Eastern.
We apologize for the inconvenience.
Announcement: Billing Phone Hours Week of April 6-10
Start: 4/3/2009 12:00:00 AM ET
End: 4/10/2009 10:00:00 PM ET
The Billing phone lines will be down starting at 4pm EDT on both Tuesday, April 7th, and Friday, April 10th. During this period your best means to contact billing will be via email at billing@simutronics.com. We regret any inconvenience this may cause, the billing phone lines will be open as normal from 1pm EDT to 9pm EDT the other days of the week.
Billing Department Closing Early Friday
Start: 3/20/2009 1:00:00 PM ET
End: 3/20/2009 8:00:00 PM ET
The Billing Department will be closing early on Friday March 20th. The phones will be closed at 3:30 PM Eastern Time. We will still have limited email contact available.
We apologize for the inconvenience.
Tuesday Billing Department
Start: 3/9/2009 11:00:00 AM ET
End: 3/10/2009 8:15:00 PM ET
Due to illness, the Billing Department will be also be unavailable for much of Tuesday, March 10th. Email will be the best option.
We apologize for the inconvenience.
Emergency Firewall Maintenance
Start: 2/17/2009 12:00:00 AM ET
End: 2/17/2009 4:15:00 PM ET
At 3:00pm Eastern today, we will be taking down our servers to perform emergency maintenance on some equipment.
This will result in downtime for the forums, games, and all related Simutronics websites for approximately 1 hour, but we will make every effort to be up and running as soon as possible.
We apologize for the inconvenience.
Data Migration - 1-21
Start: 1/20/2009 12:00:00 AM ET
End: 1/21/2009 3:00:00 PM ET
The migration of the BBS and CyberStrike 2 to its new Server will happen on Wednesday January 21, at 11:00 AM Eastern. This process should take about 4 hours to complete. During this time the websites, forums, and CS2 will be unavailable, but players of the IFE games will be able to log in through the SGE.
We apologize for the inconvenience.
Emergency ISP Maintenance
Start: 1/16/2009 5:00:00 PM ET
End: 1/16/2009 9:00:00 PM ET
Our ISP has identified a serious issue with one or more network devices in our region. They will be performing emergency maintenance to apply a software patch.
During this time, our network services may be unavailable. This includes all games and forums.
This maintenance is scheduled to begin at 6:00PM CST today and should be completed by 9:00PM CST.
We certainly hope it will be finished sooner, however we don't really know what the problem is, so we're going by what they've told us.
We sincerely apologize for the inconvenience.
ISP Maintenance - 12-1-2008
Start: 11/1/2008 12:00:00 AM ET
End: 12/1/2008 10:45:00 AM ET
Round two of our ISP doing maintenance is tomorrow Tuesday, December 2nd. In support of this maintenance, we will start shutting down all instances of all games, our forums, and all other web servers at 8 AM, Central Time and expect to have them all restarted by 10 AM, Central Time.
We apologize for the inconvenience.
Modus, AOH, CS2 Down For Hardware Emergency Maintenance - Fixed
Start: 8/21/2008 1:00:00 AM ET
End: 8/21/2008 11:00:00 AM ET
Update: The server has been repaired and the games are up and running again.
Modus Operandi, Alliance of Heroes and Cyberstrike 2 will be down for several hours today due to an unscheduled hardware issue. Thanks for your patience while we get things fixed up.
ISP Maintenance - 7-29-2008
Start: 7/28/2008 12:00:00 AM ET
End: 7/29/2008 5:00:00 AM ET
Out ISP has identified an issue with a network device that aggregates connections to customer locations in the Saint Louis area. The maintenance will clear an error that, if not addressed, could cause service related issues. This maintenance is scheduled to begin at 00:01 CDT on 07/29/08 and will be completed by 05:00 CDT on 07/29/08. In this window, SAVVIS engineers will be replacing defective hardware from a local backbone router. Customers may experience service outages, latency, or other connectivity issues as the work is completed.
We apologize for any inconvenience.
Extended Maintenance Scheduled for 7-16-08
Start: 7/14/2008 12:00:00 AM ET
End: 7/16/2008 12:00:00 PM ET
On Wednesday, July 16, our On-site Techs will be migrating the Billing Database over to their new servers, beginning at approximately 3:00 AM Eastern and ending at approximately 11:00 AM Eastern.
No new logins will be possible during this 8-hour time-period, however, any customers who are already logged in to any game should remain logged in, although some in-game services related to account status (i.e., checking Premium Time, for example) may be unavailable.
In addition, the entire website (including Forums, Account Services, etc.) will be down during this time.
We apologize for any inconvenience.
Potential Connectivity Issues
Start: 6/18/2008 12:00:00 AM ET
End: 6/19/2008 3:00:00 AM ET
Our ISP was apparently having issues, so we just wanted to make sure that people were aware that things may be a little unstable for a while, as far as connectivity goes.
Of course, if our ISP goes down again, you won't be able to see this message anyway. :\
Simutronics Maintenance June 12th
Start: 6/5/2008 1:00:00 PM ET
End: 6/12/2008 7:15:00 AM ET
Simutronics will be conducting maintenance on a firewall on Thursday, June 12th at 7 AM Eastern. This maintenance will take approximately an hour and should be completed by 8 AM Eastern. During the maintenance, you will be unable to log into your game, the website or the forums.
If you are logged into the game already, you will be able to continue play uninterrupted during the maintenance. But you will be unable to re-enter the game if you exit.
We apologize for the inconvenience and hope to keep the downtime as short as possible.
Severe Weather in St. Louis
Start: 3/4/2008 11:00:00 AM ET
End: 3/4/2008 8:00:00 PM ET
Due to sever weather in St. Louis that appears to be getting worse, we have closed the office, to include the Billing and Feedback Departments. We except to be reopened on Wednesday, March 5th. We apologize for any inconvenience this may have caused.
Emergency Maintenance 4:30 AM Eastern
Start: 2/22/2008 12:00:00 AM ET
End: 2/22/2008 6:00:00 AM ET
All products are currently unavailable while we resolve unexpected technical issues.
Customer Service Closed due to Winter Storm
Start: 2/21/2008 2:00:00 AM ET
End: 2/21/2008 11:00:00 PM ET
The Customer Service department is closed today due to a winter storm that moved through our area. Sorry for any inconvenience this may have caused.
Billing Office Closing at 6 PM Eastern on Friday
Start: 5/25/2007 11:00:00 AM ET
End: 5/25/2007 8:00:00 PM ET
There is a company wide function on Friday, May 25th. We will close the Billing Office at 6 PM Eastern to attend. The office will then be closed until Tuesday, May 29th.
We apologize for any inconvenience.
Network Outage Saturday Morning
Start: 4/27/2007 1:45:00 PM ET
End: 4/28/2007 5:00:00 AM ET
Our Internet Service Provider will be doing maintenance which will result in a network outage sometime between 1 AM and 6 AM Eastern time, Saturday, April 28th. The outage is supposed to last approximately an hour. Unfortunately, we do not have any more specific time frame.
We will leave our games running, please be prepared for a disconnection when the service outage begins.
We apologize for any inconvenience.
Emergency Maintenance 1 PM - 2 PM Eastern
Start: 4/26/2007 11:00:00 AM ET
End: 4/27/2007 1:00:00 PM ET
Due to the need for Emergency Hardware Maintenance, the website, forums, and any other features of Play.Net that require you to "log in" to something will be unavailable on Friday, April 27th, between the hours of 1:00 PM and 2:00 PM.
This also means that while all games should be up and running, you will not be able to log in during that period and, if you get disconnected, you will not be able to return until this maintenance has been completed. If you are already logged into the game during this time period, you should not notice any issues and should not have any problems related to this situation.
We apologize for the inconvenience and will endeavour to resolve this issue as quickly as possible.
Winter Storm in St. Louis, Billing Closed
Start: 2/13/2007 10:00:00 AM ET
End: 2/13/2007 8:00:00 PM ET
We are experiencing a severe winter storm in St. Louis. Due to this storm, the Billing Department will not be open on Tuesday, February 13, 2007. We plan to reopen at the normal time of 1 PM Eastern on Wednesday, February 14, 2007.
We apologize for any inconvenience.
Windows Vista Users
Start: 2/2/2007 8:00:00 AM ET
End: 2/5/2007 2:00:00 PM ET
Did you install Windows Vista? Do you need help logging into our games now that you have? Here's what you need to know!
Billing Closing at 7 PM Eastern 12/29/06, Closed 1/1/07
Start: 12/28/2006 11:30:00 AM ET
End: 1/1/2007 8:00:00 PM ET
The Billing and Feedback departments will be closing early Friday, December 29th at 7 PM Eastern and will also be closed Monday, January 1st for the New Years Weekend. We will reopen at normal hours from 1-9PM Eastern on Tuesday, January 2nd. We apologize for the inconvenience. Happy New Years
Billing Department Reopened - UPDATED
Start: 7/26/2006 3:00:00 PM ET
End: 7/26/2006 4:30:00 PM ET
The power has been restored to the office and the Billing Department has reopened for business.
St. Louis Thunderstorms
Start: 7/19/2006 2:00:00 AM ET
End: 7/20/2006 1:00:00 AM ET
We are currently experiencing major thunderstorms in the St. Louis Area, with winds in excess to 60 mph. Access to the Games, Forums, and Website may be intermittent as it blows through. Play at your own risk!
Logins, Website, Forums, Billing Department Closed from 1 - 2 PM Eastern
Start: 7/12/2006 11:45:00 AM ET
End: 7/12/2006 1:00:00 PM ET
We will be doing some maintenance on the Billing Database today at 1 PM Eastern. This maintenance should last no more than 1 hour. During that time the Billing Department will be closed, Logins, the Website and the Forums will be unavailable. We apologize for this inconvenience.
AOL Email Difficulties
Start: 5/3/2006 4:30:00 PM ET
End: 5/10/2006 11:45:00 PM ET
Simutronics.com and play.net domains are having an extremely difficult time sending email to aol.com addresses. We have been rate limited by AOL due to the amount of spam being delivered to those addresses. The email marked as spam is primarily coming from spammers who are taking advantage of the account@play.net program that we offer to our customers. This makes the spam appear to be coming from Simutronics.
We are taking additional aggressive steps to reduce the amount of spam, but as you are probably aware, the spammers are also taking aggressive steps to bypass checks used by anti-spam software.
At this point, we suggest changing your email address to something other than aol.com to continue to receive email from Simutronics or through your account@play.net. There are many free email sites available, such as Gmail, Yahoo and Hotmail. There are also any number of smaller free email sites that you may choose.
We apologize for this situation. We are monitoring it closely and hope to have a better solution soon.
Simutronics Management
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