Play.net wants to deliver the best experience to you. This website uses cookies. By clicking 'I agree' you agree to the Terms of Service and settings below. We process your personal data in accordance with the Privacy policy.
Cookies are small text files with information stored on your device, i.e. your computer, mobile phone, tablet, etc., when you visit a website. A cookie will typically contain the name of the site that the cookie came from, how long the cookie will be stored and a number (usually a randomly generated unique number). Cookies are used to make websites work more effectively but also to provide certain information to the owner of a website. Cookies make it possible to distinguish different users from each other, which can give each user a more personalized and positive experience of the website.
A Customer Experience GM handles most customer interaction. This
interaction ranges from answering questions about technical issues and
basic gameplay, to running merchant events and major invasions or storylines.
Some Customer Experience GMs also work with Weddings, monitor the public
message boards, perform liaison duties between the players and the Development
team, and handle all types of player concerns and feedback.
A Development Team GM does not generally work directly with customers,
choosing to focus mainly on creation and system coding. They are the designers
of the game, and participate not only in the implementation and development
of ideas, but also in the physical creation of them. This can be something
as simple as the simple addition of a new verb to something as complicated
as a massive change in the core game mechanics.
GameHosts are the liaison between GM's and the
players when it comes to technical issues in the game. They are the basic
"frontline" in the chain of Customer Service.
They are required to have a good knowledge of the game and should be able
to answer questions about basic technical issues and general gameplay. Hosts
can also get involved in planning large-scale roleplaying events with GMs,
acting as "extras" or "cast members" at special events
and festivals, and sometimes helping to test out new systems and game mechanics
for the GM staff.
Mentors are players who volunteer their time to
help new players get started and learn the intricacies of the game. They
also occasionally get involved in roleplaying events.
Board Moderators are volunteers
(often GameHosts) who help keep an eye on our forums to ensure that all
content conforms to the Rules
and to protect the community from objectionable material.
Web Monitors are volunteers who approve link
submissions and monitor content on linked
sites, to ensure that all sites meet our standards and contain no
objectionable material.
Onsite Staff are the full-time employees of Simutronics
Corporation. We have occasional openings in customer service, art, software
development, web development, and production at the St. Louis office. (All
GMs, Hosts, Mentors and Monitors are volunteers or offsite contractors.)
HOME
