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Play.net wants to deliver the best experience to you. This website uses cookies. By clicking 'I agree' you agree to the Terms of Service and settings below. We process your personal data in accordance with the Privacy policy.
Cookies are small text files with information stored on your device, i.e. your computer, mobile phone, tablet, etc., when you visit a website. A cookie will typically contain the name of the site that the cookie came from, how long the cookie will be stored and a number (usually a randomly generated unique number). Cookies are used to make websites work more effectively but also to provide certain information to the owner of a website. Cookies make it possible to distinguish different users from each other, which can give each user a more personalized and positive experience of the website.
If you log into the game and find your character simply "gone", or
find yourself in the character manager with the message "It looks like
you were disconnected making a new character...." (or something similar),
your character may be corrupted. You can send
a request to have your character restored, and a customer service representative
will help to determine what happened to your character.
If your character is corrupt, we'll do our very best to get it restored to
you very soon. However, the process may take a week or slightly longer, depending
on the type of corruption.
To fill in a character restoral request form, click
here.
How do I make a new character?
Instructions on how to create a new character are available
in-game with the RETIRE verb. When you RETIRE a character,
you are essentially deleting it and creating a new one. Typing RETIRE
while you're in the game will give you instructions on how to go about this.
If you want a new character but don't want to delete the old one, you
may wish to consider having an additional character slot added to your
account. More information about that is available here.
Can
I change the name of my character? How?
Unfortunately, you can't just change the name of your character. To get a new
name, you have to completely reroll your character by going to the local Inn,
checking in, and retiring the character.
There's
something wrong with my character...where can I get help?
For most difficulties with your character, you're going to need to call a GameMaster
or Host in the game first and have them take a look. We have no way of looking
your character over from Customer Service, and so we can't see the system readouts we
need to to make an accurate diagnosis of just what's wrong. Just type ASSIST
in the game for information on how a Host or GameMaster can help you out!
Contact Us
Question still not answered? You can head back to the
previous page to check out your list of options again, or you can click
the button to .
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