| Restoral Frequently Asked Questions
You may also wish to read our
restoral policy.
I lost my character prior to March 6, 2000,
is there any way I can get it back?
No, we do not have the technical capabilities prior to March 6, 2000 to restore
characters lost prior. On March 5, 2000 we changed the type of equipment and
tapes used for backups. Four years later, we no longer have the previous equipment.
I lost my character to a game bug and/or
they were corrupted, can I get them back?
Yes, if your character has been corrupted, it can be restored. If your case
has never been reviewed before and it is verified it was lost to a game bug
and/or corruption, the character restoral fee may be waived. One instance where
the fee will not be waived is if you have been warned about too much inventory
and have been told that your character is not eligible for a restoral if your
character is corrupted due to too much inventory.
I have submitted a character restore request
in the past to Feedback and it was declined, can I still use this feature?
Yes, you can. However, your case will not be reviewed again, for purposes of
restoring outside of this policy and will be charged the $250 character restoral
fee.
I had my character/account forfeited due
to an in-game policy violation or billing issue, can I get those characters
back?
Characters forfeited due to policy violations are not eligible to be returned.
Characters which were permanently killed or rerolled into a character that has
been forfeited are not eligible. Characters on accounts which have been forfeited
by the billing department will need to be reviewed by the Billing Department
to determine eligibility.
My character is on a closed account, can
I get it back?
Yes, if your account is simply closed, the account can be reopened by the Billing
Department. You can submit the
account reactivation form to have the account reactivated . Reactivating
an account has no fee beyond the monthly subscription fee.
I deleted my character on the website, can
I get it back?
Yes, please contact the Billing Department at access@simutronics.com
stating the name of the character that you had deleted. If you do not have enough
room for the character, an additional character slot will be added for you.
A deleted character is not gone, it is simply not visible on your character
list.
I don't like what happened to my character
today, can my character be restored to yesterday?
No, we are not offering this as a save game feature.
How much is this going to cost me?
The charge for this service is $250 per character. Some cases, such as valid
game bug or character corruption, will find this fee waived. There is a $50
non-refundable deposit before we start looking through the character backup
tapes and logs and the remaining $200 is due before we return the character
to you.
How long does this process take?
The time that it can take will vary depending on a number of circumstances.
The largest factor is how easy it is for us to determine the exact date of the
character loss. Another key difficulty is if you have created and lost a number
of characters with the same or similar names. Two weeks is likely to be an average
time, but more difficult cases may take a month or more to complete.
How long after we have found the correct
character will it take to have them returned to me?
Once both parties have agreed upon the correct character file, the character
restoral fee will be charged to your account. Once the charge successfully
processes,
the character will be available for use on the account within 3 business days.
Can I get all the items I had on that character
back too?
Characters will be returned exactly as they were during the most recently backed
up character file prior to their loss. If it had the items at that time, then
yes, if not, then no. There may be some exceptions to this in cases where the
character handed off items to other characters prior to their loss.
Do I need to know the character's PIN?
No, the PIN is not necessary.
What if I transferred my character to another
person's account?
No, once a character is transferred off of your account, you are no longer the
player of that character and cannot request their return. Any previous characters
lost and rolled into the same character slot will not be returned to you.
What if I want that character restored
to an account different from the original one it resides upon?
Yes, but you must be the account holder of both accounts, even if one of the
accounts is closed.
What will happen to my character if their
backup file was prior to GemStone IV?
There were significant changes in the characters when GemStone IV was released.
Many of the characters are of different levels and have different skills than
when they were in GemStone III. Please see additional information about the
changes from GemStone III to GemStone IV on this
page. The first time you log the restored character into GemStone IV, they
will automatically be converted into the GemStone IV systems. The things that
will happen are as follows:
- Character's stats will be re-assigned by the system automatically to the
current stat placement system of 620 points + 10 to the profession's primary
two stats.
- Character's skills will automatically be re-trained, based upon the character's
prior training, using the new skill sets and training point allocations for
GemStone IV.
- Each character has a 30-day grace period starting from the first time that
they log into GemStone IV to readjust their character's stats and skills more
to their liking.
- Characters will have the use of one FIXSKILLS, as
described in NEWS 2 41 in-game to immediately set their skills.
Will my Premium/Auction home be restored
with my character?
No. These items are benefits to the account. As homes are not lost with the
character's demise, if the account had remained valid for this benefit, it would
still be upon the account.
What will happen to any bonded items I
may have had on my character prior to its loss?
In most cases, there should be little to no effect with them. However, in the
cases that we must restore the character with a new name over-writing a different
file, additional work may be necessary to re-sync those items back to the character.
GO
TO THE CHARACTER RESTORAL REQUEST FORM
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